Privacy Policy

This Privacy Policy sets out how Insync Business Solutions trading as Book Bowls (referred to as "we", "us", or "our") collects, uses, protects, and discloses personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We only collect personal information that you willingly provide to us, or information that is necessary for our website's basic functionality. This may include:

  • Contact details such as your name, email address, and phone number when you fill out an enquiry or contact form.

  • Basic technical data collected by our hosting platform, such as anonymized device data and server connection logs.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Fill out a contact form or request a quote on our website.

  • Communicate with us directly via email, phone, or social media.

3. Use of Cookies

Our website operates on the Squarespace platform. We have configured our platform settings to restrict non-essential cookies.

  • We only utilize essential and functional cookies, which are strictly required for security, system administration, and basic site navigation.

  • We do not deploy non-essential tracking cookies, advertising pixels, or behavioral analytics cookies on your browser.

4. Why We Collect and Use Personal Information

We use your personal information to:

  • Respond directly to your contact forms, requests, or business enquiries.

  • Maintain the security and stability of our website.

  • Comply with our legal and regulatory obligations.

5. Disclosure and Third-Party Links

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers who assist us in securely operating our business, including website hosting and IT infrastructure providers (Squarespace) and our direct business email hosting.

Third-Party Booking Services: Our website links to third-party Acuity Scheduling accounts to manage online bookings. Please note that any booking information or personal data you provide when scheduling an appointment is handled directly by Acuity Scheduling on their platform; this data is not stored or hosted on our website server. We recommend reviewing Acuity Scheduling's own privacy policy to understand how they manage your booking details.

Note: These core platform providers may utilize secure servers located outside of Australia. We take reasonable steps to ensure your data is kept secure and handled in compliance with Australian privacy standards.

6. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.

When your personal information is no longer needed for its intended business or legal purpose, we securely delete or permanently de-identify it.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to ask that we correct any factual inaccuracies. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how we handle your data, please contact us directly. We will investigate and respond to you in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted directly to this page with an updated effective date.

10. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

  • Business Name: Insync Business Solutions Pty Ltd trading as Book Bowls

  • ABN: 85 141 987 920

  • Email: [email protected]

Last Updated: September 5, 2026